We use the following cancellation conditions:
– In case of cancellation up to the 15th day before the start of the stay, the cancellation costs are 30% of the booking amount.
– In case of cancellation from the 15th to the 7th day before the start of the stay, the cancellation costs are 60% of the booking amount.
– In case of cancellation from the 7th day until the first day of stay, the cancellation costs are 90% of the booking amount.
– In case of cancellation on the first day of stay or later, the cancellation costs are 100% of the booking amount.
The legal right of withdrawal is excluded with regard to renting cottages. If a booking (request) has to be cancelled, we would like to hear from you as soon as possible.
If the payment does not take place through Naturebnb, the landlord / tour operator can apply different cancellation conditions.
If you have taken out insurance and you have had to cancel your reservation due to a valid and demonstrable reason for the insurance, you may be entitled to a refund. Please contact your insurance for this.